Bold360 - Recensioner 2021 - Capterra Sverige
As the industry's most tightly integrated agent and bot solution, Bold360 uses AI to assist agents be more effective and efficient, unburden agents from repetitive tasks, and provide seamless transitions from bots to agents. It's the best of both worlds. Powered by LogMeIn, innovators of connectivity Bold360 Agent API and SDK Getting Started with the Bold360 API API Quick Starts Retrieve agents You can list all agents of an account and view their availability on the various channels. Introducing the Agent Workspace Bold360’s Web Workspace is intentionally designed for maximum speed and efficiency.
Chosen by the largest businesses in the world and recognised by industry analysts, Bold360 is known for its leading digital capabilities, including its conversational AI, dynamic knowledge base and intuitive agent experience. By uniting Bold360’s complementary capabilities with the Genesys AI and data platform and partner ecosystem, Genesys For the third year in a row, Bold360 has commissioned Forrester Research Consulting to conduct a survey of almost 500 global decision-makers working in customer experience, engagement, and service to measure the benefits of providing an exceptional CX. We’ve developed a Customer Engagement Maturity (CEM) model to help decision-makers evaluate their current maturity in customer engagement This helps agents onboard more quickly, aids with continuous learning as jobs change, and ultimately lower s employee churn. Hands-On Bot Management. Bold360’s Bot to Agent Chat Reassignment allows supervisors to intervene and quickly reassign chats from bots to human agents in the event human assistance would be beneficial. Bold360’s customer engagement software makes the transition from chatbot to human agent a completely seamless experience.
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Important:All Bold360 Agent API methods are applicable to BoldChat unless noted LogMeIn support is here to help! Browse help articles, video tutorials, user guides, and other resources to learn more about using Bold360 agent. A Bold360 user can sign in to one work environment only at a time. Go to the sign-in page of the work environment that you want to use: Agent Workspace - agent.bold360.com Admin Center - admin.bold360.com Log in Log in with SSO. Copyright © 2010-2021 LogMeIn, Inc. All rights reserved.
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The support center aims to provide the best setup to ensure simplified future support and maintenance. Agents are empowered to provide more personalization, and customers are routed to the best resource, wherever it may be. Harmony to Bots and Humans As the industry's most tightly integrated agent and bot solution , Bold360 uses AI to assist agents be more effective and efficient, unburden agents from repetitive tasks, and provide seamless transitions from bots to agents. Agent Workspace Bold360’s Web Workspace is intentionally designed for maximum speed and efficiency. The interface is optimized for agents to more easily multi-task across all interactions with a simple, transparent view of multiple customer engagements.
The training includes: An introduction to the Bold360 agent interface. A detailed overview of the console. Helpful shortcuts and canned messaging. The basic agent side lifecycle of Chat. Agents will operate out of the Bold360 agent workspace which can be accessed at agent.bold360.com. To see the below steps in action, view our tutorial video here.
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You can also hover the mouse over the icon with your initials in the bottom left corner of the Agent Workspace and click Settings. The Bold360 Suite integrates live-agent and AI chatbot solutions.
The training includes: An introduction to the Bold360 agent interface. A detailed overview of the console. Helpful shortcuts and canned messaging.
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Bold360ai Chat i App Store
Remove barriers to information and take the friction out of collaboration As the industry's most tightly integrated agent and bot solution, Bold360 ensures seamless transition from bot to agent. Transfers take place in the same chat window or across channels of engagement for a seamless customer experience. 1:46 Bot Assistance for Agents Add an agent to your account. Set their name, email and password; define services they can use and choose languages they can support. At admin.bold360.com, click Organization > Agents.
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Bold360 | Routing to a Human Agent (01:47) Bold360’s customer engagement solution makes the transition from chatbot to human agent a completely seamless experience. The full history of the interaction is carried over to the agent, so the customer never has to repeat themselves. The agent's email address, which is used for the following: Sign in to Bold360; Reset a forgotten password; Receive transcripts and other messages from Bold360; Email addresses must be unique in Bold360. Resend user invitation: Only available when you edit an existing Bold360 agent. Select this option to resend an invitation email to the user. Bold360’s Agent Workspace is intentionally designed for maximum speed and efficiency.